Items by By SUSAN STELLIN
NYT > Business
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Lawmakers Push for More Private Screeners at Airports
Posted: January 30th, 2012, 10:50pm EST by By SUSAN STELLIN
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Sixteen commercial airports in the United States use private screeners, and the Transportation Security Administration has rejected requests by others to join the list.
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Airfares With Less Fine Print
Posted: December 26th, 2011, 9:05pm EST by By SUSAN STELLIN
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On Jan. 24, the Transportation Department will enforce a rule requiring that any advertised price for air travel include all taxes and government fees.
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At Airports, a New Strategy Is Catching On: Sharing
Posted: November 8th, 2011, 3:25am EST by By SUSAN STELLIN
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Rather than giving airlines proprietary use of gates, check-in kiosks, ticket counters and baggage carousels, airports are increasingly adopting a common-use strategy.
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Itineraries: Plan to Raise Fees for Air Travelers Sets Off Debate
Posted: September 27th, 2011, 1:43am EDT by By SUSAN STELLIN
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Passengers currently pay a $2.50 security fee for each segment of a trip, but the White House has proposed raising the fee initially to $5 for a one-way trip.
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$97 in New York but $40 in Las Vegas: Making Sense of Car Rentals
Posted: September 13th, 2011, 1:30am EDT by By SUSAN STELLIN
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Competition among rental companies is growing as the industry consolidates, but the number of companies in a particular market also plays a big role in price.
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Where ‘Free’ Costs a Lot
Posted: May 31st, 2011, 1:23am EDT by By SUSAN STELLIN
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Fees imposed by airlines can add hundreds of dollars to a “free” frequent flier award ticket.
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itineraries: Support Grows for Tiered Risk System at Airports
Posted: February 7th, 2011, 5:10pm EST by By SUSAN STELLIN
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Proposals to change security checkpoints include using known information about travelers to apply different screening techniques.
NYT > Home Page
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itineraries: Support Grows for Tiered Risk System at Airports
Posted: February 7th, 2011, 5:10pm EST by By SUSAN STELLIN
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Proposals to change security checkpoints include using known information about travelers to apply different screening techniques.
NYT > Business
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Pat-Downs at Airports Prompt Complaints
Posted: November 19th, 2010, 1:39am EST by By SUSAN STELLIN
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The government has asked for patience as travelers complain about feeling humiliated over the more aggressive measures.
NYT > Home Page
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Pat-Downs at Airports Prompt Complaints
Posted: November 19th, 2010, 1:39am EST by By SUSAN STELLIN
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The government has asked for patience as travelers complain about feeling humiliated over the more aggressive measures.
NYT > Business
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Flier Patience Wears Thin at Checkpoints
Posted: November 8th, 2010, 10:09pm EST by By SUSAN STELLIN
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The government is facing growing criticism from travel industry groups over the escalating security measures for airline passengers.
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Itineraries: Hoteliers Look to Shield Themselves From Dishonest Online Reviews
Posted: October 26th, 2010, 1:15am EDT by By SUSAN STELLIN
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As TripAdvisor’s influence grows, hotels are increasingly concerned about damage from inflammatory claims in reviews.
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Practical Traveler: A Passenger’s Airport Wish List
Posted: October 23rd, 2010, 9:30pm EDT by By SUSAN STELLIN
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The passenger experience might be improved with adequate seating, speedy baggage claim, clear signage and smooth traffic flow.
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Practical Traveler: Are Scanners Worth the Risk?
Posted: September 9th, 2010, 11:01pm EDT by By SUSAN STELLIN
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Some passengers and experts are concerned about radiation, and about what happens if they refuse a scan.
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Practical Traveler: Advice on Using Credit Cards While Traveling Abroad
Posted: August 26th, 2010, 11:30pm EDT by By SUSAN STELLIN
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Credit cards, particularly magnetic striped American-issued ones, aren’t as widely accepted abroad as ad campaigns suggest.
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Itineraries: Jumble of Air Safety Rules
Posted: August 24th, 2010, 1:11am EDT by By SUSAN STELLIN
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After the F.A.A. downgraded Mexico’s safety rating, attention turned to the inconsistencies in global guidelines.
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Itineraries: How Much Are Airline Tickets Up? Hard to Say
Posted: August 10th, 2010, 1:30am EDT by By SUSAN STELLIN
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It’s an apples and oranges comparison as travelers now pay for things they used to get free.
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Airline Fees, Often Hidden, Test Travelers’ Limits
Posted: August 5th, 2010, 11:01pm EDT by By SUSAN STELLIN
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The most outrageous fees to date are those that are grossly out of proportion to the service rendered or those that punish customers for the airlines’ operational flaws.
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Practical Traveler: European Union Makes Airlines Compensate for Delays
Posted: July 16th, 2010, 10:45am EDT by By SUSAN STELLIN
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When flights are delayed or canceled, the European Union requires airlines to pay for passengers’ hotel rooms and meals.
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Itineraries: Start-Up Airlines in a Struggle to Survive
Posted: July 5th, 2010, 11:00pm EDT by By SUSAN STELLIN
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Barriers to success include access to takeoff slots and gates, and restrictions on foreign investments.
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Practical Traveler: Hotel Discounts Not So Deep, but Regular Rates Still Down
Posted: June 3rd, 2010, 11:51am EDT by By SUSAN STELLIN
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Hotels aren’t offering the deep discounts of last summer, but regular prices are still about as low.
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U.S. Proposes Rules on Airline Tickets and Fees
Posted: June 2nd, 2010, 2:37pm EDT by By SUSAN STELLIN
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Passengers would receive as much as $1,300 for being bumped and would have 24 hours to cancel reservations without penalty under the proposal.
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Practical Traveler: Online Deals: Scams or Steals?
Posted: May 28th, 2010, 10:26am EDT by By SUSAN STELLIN
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A look at how to increase the odds of landing a sale price, or at least avoid wasting time with dubious come-ons.
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U.S. Set to Expand Role in Protecting Air Travelers
Posted: March 23rd, 2010, 12:30am EDT by By SUSAN STELLIN
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New rules protecting fliers, including a requirement that passengers be allowed to leave planes stuck on the tarmac more than three hours, will take effect April 29.
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Itineraries: Taxes and Fees Grow for Air Travelers
Posted: March 2nd, 2010, 12:35am EST by By SUSAN STELLIN
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The fees and taxes on airline tickets are already high, and there are proposals to increase them.
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Airlines Cancel Flights Before Storms Arrive, and E-Mail the Passengers
Posted: February 13th, 2010, 1:13am EST by By SUSAN STELLIN
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The airlines’ main goal is to make sure pilots, passengers and planes do not get stuck at snowbound airports.
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Itineraries: Bonus Miles Expand, but Flight Upgrades Are Squeezed
Posted: February 2nd, 2010, 6:17am EST by By SUSAN STELLIN
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More elite fliers are competing for fewer seats in the front of the plane.
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Faster Trains Lead Amtrak’s List of Needs
Posted: December 28th, 2009, 7:12pm EST by By SUSAN STELLIN
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With a new financing plan passed in 2008, officials of the money-losing railroad can begin to make major improvements.
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Square Feet: Clearing a Path for Bikes in City Office Buildings
Posted: December 9th, 2009, 3:46am EST by By SUSAN STELLIN
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Office building owners and managers are adjusting to comply with a bicycle access law that takes effect Friday.
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Itineraries: Getting the Guests to Sort
Posted: October 6th, 2009, 2:52am EDT by By SUSAN STELLIN
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Although recycling programs can cut trash-removal bills by half, only about 40 percent of hotels have such a program.
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Itineraries: Airlines Are Sweetening Frequent-Flier Programs
Posted: August 24th, 2009, 8:54pm EDT by By SUSAN STELLIN
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Airlines are again turning more attention to customers who travel most often, increasingly offering them incentives like double-mile awards.
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Bank Will Allow Customers to Deposit Checks by iPhone
Posted: August 10th, 2009, 3:25am EDT by By SUSAN STELLIN
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A privately held financial institution and insurance company is becoming an innovator in mobile banking.
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Worst Part of a Trip May Be Booking It on the Web
Posted: August 4th, 2009, 2:21am EDT by By SUSAN STELLIN
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A survey finds that many consumers have grown weary of the often complicated and time-consuming process of planning and booking a trip online.
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Safety of Regional Flights Now on Travelers’ Radar
Posted: July 20th, 2009, 2:13pm EDT by By SUSAN STELLIN
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A recent crash highlighted disparities of pay, training and rest standards between major carriers and their regional partners.
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Itineraries: Data on Airlines’ On-Time Performance Raises Questions
Posted: June 16th, 2009, 2:11am EDT by By SUSAN STELLIN
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Some advocates say incomplete statistics offer a rosy, and misleading, picture of airline performance.
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New Hotels’ Big Expansion Plans Get Squeezed
Posted: May 12th, 2009, 2:02am EDT by By SUSAN STELLIN
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The recession arrived just as competition was heating up among hotel companies developing brands to make boutique-style hotels more affordable.
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Itineraries: Flight Delay Information Lost in a Fog
Posted: January 13th, 2009, 12:42am EST by By SUSAN STELLIN
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Airlines and airports have a convoluted way of delivering information on the status of flights.
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Living With the Airline Bag Fee
Posted: December 23rd, 2008, 12:47am EST by By SUSAN STELLIN
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Despite the cries of protests when airlines started charging for checked luggage, it seems baggage fees are a change we can live with after all.
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Hotel Bars Find a Market for Fancy Drinks
Posted: September 23rd, 2008, 2:39am EDT by By SUSAN STELLIN
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Looking for new sources of revenue, hotels are following the lead of restaurants and bars in offering menus with creative cocktails and exotic nonalcoholic drinks.
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Laws and Consumer Demand Lead to Better Headsets
Posted: August 26th, 2008, 12:28pm EDT by By SUSAN STELLIN
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With some states now banning drivers from holding a cellphone, business travelers have one more gadget to pack when they visit these states: a headset.
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At Airports, Lines Made for Speed
Posted: June 10th, 2008, 12:38am EDT by By SUSAN STELLIN
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A new system, using a ski slope metaphor, has three “self-select” security lines for travelers with various degrees of familiarity with airline checkpoint procedures.
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Boutique Bandwagon
Posted: June 3rd, 2008, 1:33am EDT by By SUSAN STELLIN
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A couple of decades after boutique hotels were first launched, the concept has become so successful that hoteliers across the industry are rushing to develop boutique brands.
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Itineraries: Free Wi-Fi, but Not for All
Posted: May 6th, 2008, 1:37am EDT by By SUSAN STELLIN
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As travelers demand free Internet access, and providers seek revenue, a compromise is emerging to offer both free and paid options. -
Sure It’s Frustrating and Expensive, but Travelers Just Have to Travel
Posted: April 11th, 2008, 11:27pm EDT by By SUSAN STELLIN
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Despite the many flight cancellations in recent days, the slowing economy, rising gas prices and the weak dollar, the number of air travelers is holding steady so far this year. -
Itineraries: Paper Is Out, Cellphones Are In
Posted: March 18th, 2008, 2:05am EDT by By SUSAN STELLIN
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The mobile check-in may well be the first step in direct communications between airlines and passengers as they travel.